Delivery Policy

Order Processing

• Orders are processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an email confirmation with tracking details once your order has been shipped.

Shipping & Delivery Times

• Free delivery when you spend £30 or more on your order.
• Express UK Shipping: Estimated delivery within 1-3 business days.
• Express Shipping to Europe and North America: Estimated delivery within 2-11 business days. We do not currently deliver to any other regions.
• Delivery times may vary based on location, shipping method, and unforeseen delays.

Shipping Costs

Shipping costs are calculated at checkout based on weight, location, and chosen shipping method.

International Shipping

Customers are responsible for any customs duties, taxes, or additional fees required by their country.

Missed or Delayed Deliveries

• If your package has not arrived within the expected timeframe, please check your tracking information.
• If your package is lost or significantly delayed, contact us at support@mizanbalance.com for assistance.

Return Policy

At Mizan, we take pride in offering high-quality products crafted with care. If you are not completely satisfied with your purchase, we are here to help. Please review our return and delivery policies below.

Eligibility for Returns

• Returns are accepted within 14 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Proof of purchase, such as order confirmation, is required.
• Due to the nature of our products, we cannot accept returns on opened or used items for hygiene and safety reasons.
• Items purchased on sale or as part of a promotional offer may not be eligible for returns.

Return Process

• Contact Us: Email our customer support at support@mizanbalance.com with your order details and reason for return.
• Approval: Once your return request is approved, you will receive instructions on how to return the item.
• Shipping: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
• Inspection & Refund: Upon receiving your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us within 7 days of receiving your order.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us immediately with photos, and we will resolve the issue at no additional cost to you.

For any questions regarding our policies, feel free to reach out to our customer service team at support@mizanbalance.com.

Thank you for choosing Mizan!